Privacy Policy
This Privacy Policy explains how Sims Custom Woodwork collects, uses, and shares information when you visit our website or submit a project request.
1. Information we collect
- Contact details: name, email, phone number.
- Project details: project type, message, photos or attachments if provided.
- Communication records: emails or texts sent to coordinate your project.
- Usage data: IP address, device information, pages visited, and referral data.
- Admin access data: Google account email for approved admins.
2. How we use information
- Respond to your request and provide estimates or scheduling.
- Coordinate design, build, and installation updates.
- Send occasional promotional emails or text messages only when you explicitly opt in.
- Improve our website, services, and local coverage.
- Maintain security, prevent fraud, and comply with legal obligations.
3. Text messaging and consent
If you ask us to contact you, we may call, email, or text you about your request, estimate, scheduling, and project updates. Marketing emails and marketing text messages are optional and require a separate opt-in on our contact form. Marketing text consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. You can opt out of marketing texts at any time by replying STOP.
4. Sharing information
We do not sell your personal information. We may share data with:
- Service providers (hosting, analytics, communications) who help run our business.
- Professional advisors when required for legal, accounting, or compliance purposes.
- Authorities if required by law or to protect safety and rights.
5. Cookies and analytics
We use cookies and analytics tools to understand traffic and improve the site. You can control cookies through your browser settings.
6. Data retention
We retain information as long as needed for service delivery, recordkeeping, and legal obligations. We delete or anonymize data when it is no longer required.
7. Security
We use reasonable safeguards to protect your information. No system is completely secure, so please avoid sending sensitive personal information through the contact form.
8. Your choices
You can request access, correction, or deletion of your information by contacting us. You can opt out of marketing emails by using the unsubscribe option in those messages and opt out of marketing texts as described above.
9. Children's privacy
Our services are not directed to children under 13, and we do not knowingly collect their information.
10. Updates
We may update this Privacy Policy from time to time. Updates are posted on this page with a revised date.